FAQs
Company
What is Freshplate?
A healthy meal subscription service that offers one week of fresh, vacuum-sealed meals, cooked by our chefs and delivered straight to your door.
Our meals are pre-cooked with quality ingredients so all you have to do is warm up for 3-5 minutes and eat. No more wondering what you’re going to eat, or shopping, or cooking, or cleaning up.
How is Freshplate new and different?
We are the first and only meal subscription service in Puerto Vallarta.
We only serve healthy, nutrient-dense food made with quality ingredients that tastes delicious.
We make mealtime ridiculously easy: sign up online, get breakfast, lunch, and dinner for one week delivered once per week, heat and eat in 3-5 minutes.
We designed Freshplate to help solve the pandemic by helping people stay healthy, stay home, and practice social distancing. No more grocery trips and food deliveries (and interactions with delivery people) reduced to once per week.
Who started Freshplate and why?
Freshplate was started by the team at Beyond Yoga Retreat in Puerto Vallarta and launched July 2020, during the Covid-19 pandemic.
Our kitchen is located at the Beyond Yoga Retreat facilities in Amapas where the Beyond team cooks and ships the meals.
We started Freshplate during the temporary closure of our retreat business. We wanted to share our nutrient-dense menu at a time when staying healthy can save lives and healthy food is hard to come by.
Our subscription model also promotes staying home and social distancing, both of which are vital to flattening the curve.
How does Freshplate work?
Sign up and pay online. Cancel or pause your service anytime.
We cook and deliver fresh one week’s worth of breakfast, lunch, and dinner to your door.
Heat on a pot with boiling water for 3-5 minutes and serve. You can also microwave.
Food
How are meals prepared?
Place the meal you want to cook in a boiling pot of water for 3-5 minutes and serve. Each meal comes with serving instructions so you can place them on your plate as beautiful as the pictures on our website.
Do I need to add anything?
No. You just need a pot, hot water, a plate, cutlery and an empty stomach.
How can I store leftovers?
In the fridge in you plan to consume it within 1-4 days and in the freezer for longer-term storage.
Do your meals repeat?
Yes, about every three weeks or so. However, we expect to continually add new items and improve on old favorites to keep things exciting.
What is your take on healthy food?
We follow the Hippocratic belief that we ought to let food be our medicine and believe that the healthiest diet is a well-balanced one full of variety and rooted in clean, whole foods, with an emphasis on plants. It starts with a foundation of fruits and vegetables packed with nutrients and antioxidants and we also love protein-packed, iron-filled legumes along with nutrient-dense grains and nuts to round out many of our meals. We only use healthy oils, sea salt, and we never use refined sugars or sweeteners. Instead, we use simple, clean ingredients to add flavor to all our meals. We believe a strong balance of macro and micronutrients allows your body to perform at an optimal level, leaving you feeling energized, both mentally and physically. And lastly and most importantly, we vacuum seal all our meals immediately after we cook them to preserve their nutritional profile and encourage our customers to heat them using boiling water instead of a microwave to further preserve their nutritional profile. We believe that by offering healthy, balanced meals in vacuum sealed packaging, we have struck the perfect balance between optimal health and convenience.
Delivery
When are meals delivered?
Every Monday between 9am and 5pm.
How are they packaged?
You will receive a plastic bin filled with your meals for the week. Each day’s meals are packed together and labeled for convenience.
Who delivers my meals?
Our own drivers.
What Covid precautions do they take?
They wear a mask, they use hand sanitizer every half an hour, and they practice social distancing when delivering to your door.
Subscription
After I sign up, what do I have do?
Nothing. Just wait for us to deliver your meals every Monday. Your payment will automatically be charged to your credit card every week and correspondingly our meals are delivered every week to your door. It’s that simple.
What if I want to take a break?
No problem. Just log in and pause your service for as long as you like. When you’re ready to come back, log in and unpause.
What if I want to cancel?
No problem. You can log in and cancel your service anytime.
Is your website safe?
Absolutely. Our site is fully encrypted, built on Squarespace Commerce and we use Stripe, the world’s largest credit card processor to process all of our orders.
Contact Us.
hola@freshplate.mx
322-266-8888
134 Cerrada de Los Pinos
Puerto Vallarta, Jalisco